This Privacy Policy explains how pk11 collects, uses, stores, shares, and protects the personal information of all users who access or register on our platform. We are committed to handling your data with full transparency and in accordance with applicable data protection principles.
Last Updated: June 2026pk11 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate your account, process transactions, comply with regulatory obligations, and improve your experience on the pk11 platform.
All data transmitted between your device and pk11 servers is protected by industry-standard TLS/SSL encryption. Your personal and financial data is never transmitted in plain text.
Identity documents submitted for KYC verification — including CNIC copies and selfies — are stored in an isolated, access-controlled environment accessible only to authorised compliance staff.
pk11 never sells, rents, or monetises your personal data. Third-party access is limited strictly to service providers bound by confidentiality agreements.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team to exercise any of your data rights.
pk11 uses cookies only for session management, security, and platform analytics. We do not use third-party advertising cookies or cross-site tracking cookies.
Our data practices are designed to comply with internationally recognised data protection standards and applicable AML/KYC regulatory requirements for online gaming platforms.
This Privacy Policy ("Policy") applies to all personal data collected by pk11 ("pk11", "we", "us", "our") in connection with your use of the pk11 website at pk11.asia and all associated services, including account registration, gaming, sports betting, and customer support ("Platform"). By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
This Policy applies to all users accessing pk11 from Pakistan and internationally. Where this Policy references "personal data", this means any information that identifies or could reasonably be used to identify you as an individual, including your name, CNIC number, email address, mobile number, payment details, and IP address.
pk11 collects personal data through several channels in the ordinary course of providing its services. The categories of data collected include:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, selfie photograph | Registration & KYC verification |
| Contact Data | Email address, mobile number, city of residence | Registration & account settings |
| Financial Data | JazzCash/Easypaisa account reference, bank account details, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, OS, session tokens | Automatic — platform access |
| Gaming Data | Bet history, game activity, win/loss records, session durations | Platform activity |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support interactions |
We collect only the personal data necessary to provide our services, maintain account security, and meet regulatory obligations. We do not collect sensitive personal data beyond what is required for identity verification and AML compliance.
pk11 uses the personal data it collects for the following purposes:
pk11 processes your personal data on the following legal grounds:
5.1 pk11 does not sell, rent, or trade your personal data to third parties for any commercial purpose.
5.2 We may share your personal data with the following categories of third parties, strictly as necessary to provide the Platform's services:
5.3 All third parties with whom pk11 shares personal data are contractually required to maintain appropriate data security standards and use the data solely for the purposes for which it was shared.
pk11 retains personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory retention requirements. Specifically:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pk11's data destruction protocols.
pk11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
While pk11 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and should notify pk11 immediately if you suspect any unauthorised access to your account.
pk11 uses cookies and similar technologies to operate the Platform, maintain your session state, and collect aggregated analytics data. The categories of cookies used are:
pk11 does not use advertising cookies, retargeting pixels, or any third-party tracking technologies that monitor your activity outside the pk11 Platform. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in and use the Platform.
Subject to applicable law and pk11's legal obligations, you have the following rights in relation to your personal data:
To exercise any of these rights, contact pk11 support via the email address shown in the footer of this page. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing certain requests.
The pk11 Platform is strictly for users aged 18 years and above. pk11 does not knowingly collect personal data from individuals under 18. If we become aware that personal data has been collected from a minor, we will immediately close the account, delete the associated data, and refund any deposits made. If you believe a minor has registered on pk11, please contact our support team immediately so we can investigate and take appropriate action.
pk11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered users via email notification or a prominent notice on the Platform at least seven (7) days before the change takes effect. The date of the most recent update is displayed at the top of this page. Your continued use of the Platform after a change is posted constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the pk11 data team. Our contact email address is shown in the footer of this page. All privacy-related inquiries are handled by dedicated compliance staff and will receive a response within a reasonable period. If you are unsatisfied with our response, you retain the right to escalate your concern to the appropriate data protection authority in your jurisdiction.
To submit a data access, correction, or deletion request, email our support team with the subject line "Privacy Request — [your registered email]". Include your full name and registered mobile number so we can verify your identity before processing the request.
pk11 is built on trust — for Pakistani players who want a secure, transparent gaming experience. Review your account privacy settings or contact support at any time. 18+ only.
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